What is how to cancel a zelle payment?

You can't always cancel a Zelle payment. The ability to cancel depends on the payment's status:

• If the recipient is already enrolled in Zelle: The payment goes through almost instantly. Once the recipient is enrolled and the payment is sent, you usually cannot cancel it. The funds are available to the recipient right away. You'll need to contact the recipient and request the money back.

• If the recipient is NOT enrolled in Zelle: You may be able to cancel the payment.

  • Check your banking app or website. Look for the transaction and see if there is a "Cancel" option. This is usually only available if the recipient hasn't yet enrolled with Zelle.
  • If a cancel option is available, use it immediately.
  • If no cancel option exists, or you are unsure, immediately contact your bank or credit union’s customer service. Speed is critical.

Important Considerations:

• Fraudulent Transactions: If you believe you've been a victim of fraud or sent money to the wrong person due to a scam, contact your bank or credit union immediately, regardless of whether the recipient is enrolled. They may be able to investigate and potentially recover the funds, but this is not guaranteed. See more about <a href="https://www.wikiwhat.page/kavramlar/zelle%20fraud" >Zelle Fraud</a>.

• Contacting the Recipient: If you made a legitimate payment to the correct person, but now need a refund, your only option is to contact the recipient directly and ask them to send the money back. Zelle is designed for payments between trusted parties, similar to cash. See more about <a href="https://www.wikiwhat.page/kavramlar/requesting%20refunds%20on%20zelle" >Requesting Refunds on Zelle</a>.

• Liability: Banks typically aren't liable for authorized payments made through Zelle, even if you sent the money to the wrong person unintentionally. They will investigate cases of unauthorized access or fraud. See more about <a href="https://www.wikiwhat.page/kavramlar/zelle%20liability" >Zelle Liability</a>.

In summary, cancellation is only likely to be possible if the recipient isn't enrolled, and even then, you must act quickly.